At cruise.co.uk we try to provide a personal service to our clients, that is why if I book a cruise holiday for you, I am also responsible for looking after your needs should you need anything else after your booking (via a freephone number). We think that this is the best way to provide an outstanding customer service to clients.
For me returning customers are very important, they give me great job satisfaction and also I think it gives my passengers the peace of mind that they will be in "safe hands" with me looking after their cruise booking. I do get a lot of repeat passengers, some of which book a lot of cruises with me and recommend me to others, I know a lot of you read my blog so I would like to say thank you to you all.
I recently had a very bad experience with a garage that I don't normally use (clutch pedal broke on the way home one evening) as I needed things done in a shorter time frame than my normal garage could do. Without going into too much detail the whole experience has been a nightmare from start to finish and has escalated to the point where I had no choice but to report them to trading standards. I really feel that I should have been better off sticking to what I know.
Situations like I have had with that garage can happen in any type of industry, unfortunately there are plenty of incompetent morons in the world, I can confidently say that I am not one of them.
Next time you are interested in booking a cruise and you see even a marginally cheaper price than I can offer with someone else then please think of the above, I think there is a lot to be said for getting things done competently.
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